Customer Success Lead

About Homez

A global network of move-in-ready apartments for a month, a year, or longer.

Homez offers its customers a safe, hassle-free way to rent gorgeous furnished apartments in the world’s most vibrant cities. With Homez, renting an apartment takes less than a minute, transforming a complex offline process into a streamlined digital one. 

Homez is not a listing site. We handpick, furnish, and maintain each property ourselves, providing our residents with a consistently excellent experience. Ordering services such as groceries or cleaning can be done easily via the Homez app, and when a human touch is needed, our support team is always a tap away.

The role

Homez is looking for a highly motivated problem solver to join our support team in Portland!

We are looking for someone who is passionate about creating a top-notch customer experience and building strong relationships with our customers. 

As a Customer Success Lead, you will be the first point of contact for our tenants and responsible for all communications between them and our team.

In this role you will

  • Be responsible for providing outstanding support to customers through various channels.
  • Focus on consistently achieving high customer satisfaction.
  • Take ownership of customer issues and follow from problem to resolution.
  • Contribute ideas and practical solutions to ensure customers’ satisfaction.
  • Contribute to team projects by accomplishing related tasks as needed.
  • Collect valuable customer feedback to improve our physical and digital products.
  • Build sustainable relationships, tools, and methods, and play a significant role in a fast-growing company.

Requirements

  • Ability to work under pressure, multitask, prioritize and manage time effectively.
  • Strong problem-solving/troubleshooting and communication skills with the different departments.
  • Can-do approach, creative, and committed to improving and continuously learning.
  • High level of organization and great attention to detail.
  • Exceptional interpersonal skills, a real team player.
  • Previous work experience in customer service - an advantage.
  • Experience with Zendesk- advantage.