Business Operations Director

About Homez

A global network of move-in-ready apartments for a month, a year, or longer.

Homez offers its customers a safe, hassle-free way to rent gorgeous furnished apartments in the world’s most vibrant cities. With Homez, renting an apartment takes less than a minute, transforming a complex offline process into a streamlined digital one.  Homez is not a listing site. We handpick, furnish, and maintain each property ourselves, providing our residents with a consistently excellent experience. Ordering services such as groceries or cleaning can be done easily via the Homez app, and when a human touch is needed, our support team is always a tap away.

The role

We are looking for a Business Operations Director reporting to the COO who is passionate about building the operational infrastructure for our global organization. Homez’s Business Operations will lead a wide range of initiatives, work cross-functionally across the organization to improve operational efficiency, and support a variety of stakeholders (Design, Product, Customer Support, Operations, and Sales). The Business Operation Director’s main focus will be to identify challenges, create a roadmap to resolution, implement changes, and ensure that all business functions are in line with Homez’s strategic goals.

In this role you will

• Drive operational excellence to support the execution of the company goals, including the company’s OKR and work plan,  project prioritization, resource planning/allocation, and cross-functional coordination.
• Ensure operational activities remain on time and within a defined budget.
• Take into account the needs of external and internal stakeholders and incorporate them into new strategic plans.
• Analyze and utilize the organizational data to improve existing or create new operational processes. 
• Identify hotspots in the business that require intervention and proactively investigate, strategize, and implement solutions with those business leaders.
• Follow up with department heads to ensure proper execution of Homez’s work plan.
• Define and streamline business processes in Sales, Operations, and Customer Success to support the company's hyper-growth including the implementation of relevant information systems.
• Manage and curate Homez’s playbook as one source of truth for the entire organization.

Requirements

• Previous experience as a Business Operations Manager/ Director or in a similar role.
• Experience with forecasting models.
• Data and detail-oriented. 
• Ability to translate business needs into processes and systems.
• Education: Bachelor’s degree in Industrial Engineering, business administration, or related field.
• Fluency in English both written and spoken.